Project: Office Burundais des Recettes – Governance, Management and Human Resources – BURUNDI
Year: 2012 – 2014
Client Organization: Office Burundais des Recettes (including Burundi Customs)
Donor: Department for International Development (DFID), UK
Description of the Assignment: To provide human resources and organizational development expertise in the following areas: governance arrangements, organization restructuring and right-sizing; HR policies and procedures; and capacity building of HR and Training Directorates.
My Contributions: Modified and implemented a new structure for the Agency involving transition and communication planning, change management, governance, workforce analytic and developing structures, job descriptions, human resources work processes, procedures and forms; developed and implemented policies on position administration, workforce development, recruitment and performance management including presentations, tools and workshops; designed and delivered an assertiveness training course for tax auditors; developed Board submissions to make policy changes and establish an HR Sub-committee to the Board; established a Workforce Development Committee and developed a collaborative strategy for the establishment of an East African Community certified customs training program in Burundi.
Outcome: A more agile and aligned organization coupled with made-to-measure human resources policies provided the OBR with a more effective management framework from which to achieve its strategic priorities; the on-the-job training and daily exposure to new processes and tools strengthened the HR and Training Directorates capacities, programs, services, roles and responsibilities; the Human Resources governance and collaborative arrangements provided the leadership with a more versatile capacity to make changes and build engagement.
From my Journal: This two-year assignment was a powerful experience of courage and unpretentious dedication. It allowed everyone to create, challenge and incite in ways I did not expect. We all know that an organization is more than just a group of skilled people. It is a group of skilled people whose interactions create value – and confidence. This is what truly converts visions into realities. Kudos to the OBR!
Enjoying Labour Day with an OBR colleague from the Human Resources Directorate.